Terms of Service

1. Who we are

Certisent is operated by Obzena LLC, a Wyoming limited liability company with its mailing address at 30 N Gould St #45213, Sheridan, WY 82801, United States ("Certisent", "we", "us"). You can reach us at support@certisent.com.

Certisent is an independent service. It is not affiliated with, endorsed by or operated by the United States Postal Service (USPS), the IRS, any credit bureau, court or government agency.

2. What the service is

You give us a letter, either by filling in one of our templates or by uploading a PDF, together with the recipient's address and your own name and return address. We print the letter, put it in an envelope that shows your name and return address, and hand it to USPS with the mail service you chose.

Every letter goes by USPS Certified Mail with an electronic return receipt, or, if you choose it, a return receipt by mail (the green card, PS Form 3811) in its place. We do not send untracked mail. We show you the USPS tracking number, the USPS scans, an evidence pack and the return receipt you chose, when USPS provides it. The options on offer are listed on the pricing page.

We email you at every step: when we receive the letter, when it passes our check, when it is printed, when USPS first scans it, as it moves, when it is out for delivery and delivered, when the electronic return receipt arrives, and if the letter shows no USPS scan for 10 business days or USPS reports a delivery problem. If you ask for it, we text you the same updates. You can reply to any of these emails; your reply comes to our support mailbox.

There are no accounts. You send a letter with your email address, which is required and confirmed with a code, and we use that address to send you its status at every step, your receipt and a link to cancel.

The site also publishes mailing addresses, letter templates, guides and tools. They are general information. See section 9.

3. Who may use it

You must be at least 18 years old and able to enter into a contract. The service mails letters to addresses in the United States. You may use it only for yourself or for an organization you have the right to act for.

4. Your letter is your responsibility

You decide what your letter says and who it goes to. You confirm that:

• you are the sender named on the letter and the return address is yours;
• you have the right to send the content, and it is true to the best of your knowledge;
• the letter follows the Acceptable Use Policy;
• the recipient address is the one you intend. We check that an address can receive mail. We cannot check that it is the right address for your purpose.

We print what you give us. We do not edit, proofread or review your letter for legal effect.

5. What we will not mail

Every letter is screened before printing, by automated checks and where needed by a person. We may refuse or cancel any letter that we believe breaks the Acceptable Use Policy or the law, or that we cannot print or mail. If we refuse a letter, it is not mailed and your card is not charged.

Forms that need a signature in ink. We print the pages you upload, so a signature on them arrives as a printed image. Many forms, including most paper IRS returns, must be signed by hand. Do not use Certisent for a document that needs an original signature, an original document, a check, cash or anything other than printed pages. Whether a recipient accepts a printed copy is between you and the recipient.

6. Price and payment

The price of a letter is shown before you enter your card and depends on the mail service, the options, the number of pages and the printing you choose. Current prices are on the pricing page. You pay once per letter, by card. There is no subscription.

When you enter your card we place a hold for the price of the letter. We check the letter before charging your card. Your card is charged only after your letter passes our check. If it does not pass, the hold on your card is released and you pay nothing.

Card payments are handled by our payment processor. We do not receive or store your full card number.

Prices can change. A change does not affect a letter you have already paid for.

7. Refunds, cancellation and resending

You get a full refund if you cancel within 1 hour after your card is charged, or if we cannot mail your letter. A letter that has gone to print cannot be cancelled.

You can cancel within 1 hour after your card is charged. After that your letter goes to print.

If something goes wrong on our side after mailing (wrong address printed, missing pages, a print error), we resend it at no cost. A delay or a loss while USPS has the letter is not covered by this. In that case we help you: if your letter shows no USPS scan for 10 business days, we email you everything a USPS missing mail search asks for.

A letter that does not pass our check is not charged at all, so there is nothing to refund. To cancel, use the link in your confirmation email or write to support@certisent.com with your order number. A refund goes back to the payment method you used, through our payment provider. The full rules are in the Refund Policy, which is part of these terms.

If something went wrong with a letter, reply to any of our emails about it or write to support@certisent.com with your order number.

8. Delivery is by USPS

USPS carries and delivers your letter. We do not control USPS and we do not promise:

• a printing time, a mailing date, a postmark date or a delivery date;
• that the recipient will accept, sign for, read or act on the letter;
• that USPS will provide a signature image with the return receipt, or return the green card.

Tracking events and return receipts come from USPS and can be late, incomplete or missing. If your letter has a deadline, send it early, and if the deadline turns on a postmark from a postal employee, mail it yourself at a post office counter. Letters we mail carry pre-printed postage, which some recipients, including the IRS, may not accept as proof of a postmark date.

The evidence pack is a record of what we printed and what USPS reported, which you can keep and share. Whether a court, an agency or a recipient accepts it is up to them.

9. No legal or tax advice

Certisent is not a law firm, a tax adviser or a credit repair organization. Nothing on the site is legal or tax advice, and using the service does not create a lawyer and client relationship. Templates are fill-in forms. We do not promise any result from sending a letter.

The addresses, fees and deadlines on our pages are taken from the sources linked on each page and show the date we read them. Agencies and companies change them. Check the source before you rely on a page. How we check them is in the editorial policy.

10. Our content and yours

The site, its design, its text and its templates belong to Obzena LLC. You may use the templates to write your own letters.

Your letter stays yours. You give us permission to store, print and transmit it, and to pass it to the service providers named in the Privacy Policy, only so far as needed to provide the service, to prevent misuse and to meet our legal duties.

11. Misuse

We may refuse service, cancel letters and close access for anyone who breaks these terms or the Acceptable Use Policy. We may report unlawful content to the authorities and we respond to valid legal process. See Law enforcement requests.

12. Disclaimers

The service and the site are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted or without errors, or that the information on it is complete or current.

13. Limit of liability

To the fullest extent the law allows, Certisent and Obzena LLC are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data or a missed deadline, arising from the service or the site.

Our total liability for any claim about a letter is limited to the amount you paid us for that letter.

Some states do not allow some of these limits, so parts of this section may not apply to you.

14. Indemnity

You agree to defend and hold harmless Certisent and Obzena LLC from claims by third parties that arise from the content of a letter you sent or from your breach of these terms.

15. Governing law

These terms are governed by the laws of the State of Wyoming, without regard to its conflict of laws rules. Courts located in Wyoming have jurisdiction over disputes about these terms, unless the law where you live gives you rights that cannot be waived.

16. Changes

We may change these terms. The date at the top shows the latest version. The terms that apply to a letter are the ones in force when you paid for it.

17. Contact

Obzena LLC, 30 N Gould St #45213, Sheridan, WY 82801, United States. Email: support@certisent.com. Phone: +1 (307) 435-9327.