Privacy Policy

Who is responsible

Certisent is operated by Obzena LLC, 30 N Gould St #45213, Sheridan, WY 82801, United States. Questions about this policy go to support@certisent.com. Phone: +1 (307) 435-9327.

What we collect when you send a letter

To print and mail a letter we need:

• The letter. The text you type into a template, or the PDF you upload, including anything inside it.
• The sender. Your name and return address. They are printed on the letter and the envelope.
• The recipient. The name and mailing address you are sending to.
• Your email address. It is required. We confirm it with a one-time code before payment and use it to email you at every step of your letter, with your receipt, the link to cancel, your tracking number and your evidence pack. When card payment is live, the same address goes to our payment processor for the card receipt. There are no user accounts: your email address is how you and we refer to a letter.
• Your mobile number, only if you ask for text updates. We use it only to text you the same step updates about that letter. Reply STOP to stop the texts; the emails continue.
• Payment details. Your card is handled by our payment processor. We do not receive or store your full card number. We receive a payment reference, the card brand and the last four digits.
• The mailing record. The time your card was charged, the mail service and options you chose, the USPS tracking number and the tracking events and return receipt that USPS provides.

If you write to us, we also have your message and your email address.

Sensitive information in letters

Letters often contain sensitive details: a Social Security number, an account number, a date of birth, a copy of an ID, tax or medical information. We do not ask for these ourselves, but they may be in what you write or upload.

Send only what the recipient needs. Where a recipient accepts it, use the last four digits of a number in place of the whole number. We use the content of your letter only to print and mail it, to screen it under the Acceptable Use Policy and to meet our legal duties.

What stays in your browser

While you prepare a letter, the site saves your draft in your browser's local storage so that you do not lose it if you close the page. The draft holds what you typed, the addresses and your email address. It does not hold card details. Clearing your browser's site data removes it.

Cookies and analytics

This site does not use advertising cookies and does not run analytics or tracking scripts from third parties. The payment form is provided by our payment processor, which may set the cookies it needs to process a payment and prevent fraud.

If this changes, we will update this page before it does.

How we use information

• To print and mail your letter, to send you an update at every step and to show you its tracking and evidence pack.
• To take payment and to issue refunds.
• To screen letters before printing and to prevent and investigate misuse.
• To answer your messages.
• To meet legal duties and respond to valid legal process.

We do not sell personal information. We do not use the content of your letters for advertising.

Who handles your information

We share information only with the service providers that need it to carry out their part:

• Our print and mail provider receives the letter, the sender and the recipient, so that it can print the letter and hand it to USPS.
• USPS carries the letter and sees the envelope, with both names and addresses on it.
• Our payment processor receives your payment details.
• Our email, text message, hosting and automated screening providers process information on our behalf so that we can send your step updates, run the site and screen letters.
• Our support tools. Messages to our support mailbox are kept in our email provider so that a person on our team can read and answer them.

We also disclose information when the law requires it. We do not disclose a sender's information to a recipient without valid legal process. See Law enforcement requests.

How long we keep it

We keep your letter and its mailing record for as long as we need them to mail the letter, to show you its tracking and proof of mailing, to handle questions and disputes about it, to prevent misuse and to meet legal duties.

The pages of your letter (the PDF you upload, or the letter you write with a template) are stored on our server, where they cannot be reached from the web, so that they can be printed. We delete them 30 days after the letter is handed to our mailing partner, or 30 days after an order ends without being mailed. The mailing record (addresses, tracking and return receipt) is kept longer, for the reasons above.

Your choices

You can write to support@certisent.com to ask what we hold about you, to ask us to correct it or to ask us to delete it. We will tell you what we can delete and what we have to keep, for example a record we must keep by law or because of a legal hold. Depending on where you live, the law may give you further rights; we will honor those that apply to you.

Security

Information is sent to the site over an encrypted connection. No system is perfectly secure, and we cannot promise that information will never be accessed without permission.

Children

Certisent is for adults. We do not knowingly collect information from anyone under 18.

Changes

When this policy changes, we change the date at the top of the page.