Acceptable Use Policy

This policy is part of the Terms of Service. It applies to every letter sent through Certisent.

Two rules for every letter

1. A real, visible sender. Every envelope and letter shows the sender's real name and return address. You must be the sender named on the letter, or have the right to act for the organization that is.
2. A lawful purpose. Use Certisent for letters you have the right to send: disputes, requests, notices, replies and other ordinary correspondence.

What we do not mail

• Threats or harassment. Anything that threatens a person, their family or their property, or that is meant to frighten, stalk or pressure someone. This includes repeated letters to a person who has asked for them to stop.
• Blackmail or extortion. Demands backed by a threat to harm, expose or accuse someone.
• Impersonation. A letter that pretends to come from someone else, or that imitates a government agency, a court, a law firm, a police body or USPS. This includes seals, case numbers or layouts made to look like a court or agency notice.
• Fraud and deception. Fake invoices, bills, debt notices, prize or lottery notices, forged documents, false statements made to obtain money or personal information, and letters that hide who is really sending them.
• Hate content. Content that attacks or demeans people because of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability or age.
• Sexual or obscene content, and any content that sexualizes minors.
• Unlawful content. Anything that breaks federal or state law, or that helps someone else break it, including material you have no right to send and other people's private information published to harm them.
• Unlawful debt collection. Letters that break the Fair Debt Collection Practices Act or state collection law, for example by threatening action that cannot lawfully be taken.
• Bulk advertising mail. Certisent is for individual letters, not mass marketing.

What Certisent cannot print

• A document that needs an original signature in ink, such as most paper IRS returns. We print the pages you upload, so the signature arrives as a printed image.
• Checks, cash, original documents, cards or objects. We mail printed pages only.

How letters are screened

Every letter is screened automatically before printing. A letter that is flagged may be reviewed by a person. If a letter is not accepted, it is not mailed and your card is not charged.

Automated checks are not perfect. If your letter was not accepted and you think that was a mistake, write to support@certisent.com with your order number.

Passing the screening does not mean a letter is lawful or that we approve of it. You remain responsible for what you send.

What happens after misuse

We may refuse or cancel a letter, stop serving a sender, keep the records of the letter, report unlawful content to the authorities and respond to valid legal process. We do not share a sender's identity with a recipient without valid legal process. See Law enforcement requests.

Report a letter

If you received a letter through Certisent that should not have been sent, write to abuse@certisent.com. See Report abuse.