Certisent
+1 (307) 435-9327Start your letterStart

How Certisent works

Always know where your letter stands. We email you at every step: when we have your letter, when it passes our check, when it is printed, when USPS scans it in, as it moves and when it is delivered.

  1. You write or upload

    Pick a fill-in template and complete it in your own words, or upload a finished PDF.

  2. We check the address with USPS data

    If USPS data suggests a small change, you choose which version to use.

  3. Every letter is tracked

    USPS Certified Mail, with a tracking number and a delivery record (the electronic return receipt).

  4. You see the exact pages and the envelope

    The preview shows every page and the envelope front before you enter your card.

  5. You enter your card; we check the letter before charging it

    We check the letter before charging your card. Your card is charged only after your letter passes our check. If it does not pass, the hold on your card is released and you pay nothing.

  6. You can still cancel for a short while

    You can cancel within 1 hour after your card is charged. After that your letter goes to print.

  7. Our print partner prints, seals and hands the letter to USPS

    We tell you it is with USPS only when USPS scans it in, and we give you the time and place of that scan.

  8. USPS carries it; we keep you posted

    We email you at every step: when we have your letter, when it passes our check, when it is printed, when USPS scans it in, as it moves and when it is delivered. You keep an evidence pack PDF: a record you can keep and share.

The emails you get

One email for each step. If you ask for it, a short text message too. You can reply to any email we send about your letter. Your reply comes to our support mailbox.

1. Letter received
The card hold succeeds and the letter goes to our check.
2. Check passed, card charged
Our check accepts the letter and the held amount is charged. If the check does not pass, the hold is released instead and the email says so.
3. Printed and enveloped
The print and mail provider reports the letter printed and enveloped. This happens after the cancel window closes.
4. Handed to USPS
Only the first USPS scan of the letter (normally the acceptance scan). Never our own hand-over time.
5. In transit
USPS movement scans. At most one summary email a day, with the latest place.
6. Out for delivery
The USPS out for delivery scan.
7. Delivered
The USPS delivery scan, with the name of the person who signed when USPS provides it.
8. Electronic return receipt arrived
USPS makes the electronic return receipt available. Letters with the green card get it by mail from USPS instead.
9. No movement for 10 business days
Only if it happens. We watch every letter: 10 business days (Monday to Friday) after the last USPS scan with no new scan and no delivery.
10. Delivery exception or returned to sender
Only if it happens. A USPS scan for a delivery exception, a refused or unclaimed letter, or a return to sender.

See a sample tracking page

We resend it if we got it wrong

If something goes wrong on our side after mailing (wrong address printed, missing pages, a print error), we resend it at no cost. A delay or a loss while USPS has the letter is not covered by this. In that case we help you: if your letter shows no USPS scan for 10 business days, we email you everything a USPS missing mail search asks for.

Timing

Card charged
After the letter passes our check
Printing
When the cancel window closes
Handed to USPS
After printing, shown when USPS first scans the letter
Delivery
Depends on USPS and the destination
We cannot promise a printing time, a delivery date or a postmark date. If your letter has a deadline, send it early.

No account

You do not sign up and there is no password. You send a letter with your email address, which we confirm with a code. Every step of the letter, your receipt and a link to cancel come to that address. To look a letter up later, open the link in the email, or enter your email address and the tracking or order number on the tracking page.

Who does what

Certisent

Builds the pages and the address page, checks the address, checks the letter before your card is charged, emails you at every step, watches the tracking and keeps your evidence pack.

Our print partner

Prints the letter, puts it in the envelope and hands it to USPS.

USPS

Carries and delivers the letter, and records the scans and the signature.

What is on the envelope

Your name and return address, the recipient address, and the Certified Mail label. The envelope shows who sent it. Your letter content does not show through the window; the first page is an address page we add.

Every letter shows the sender's real name and return address. We do not mail threats, harassment or content that imitates a government agency. Letters are checked before printing.

What we keep

To mail a letter we need the letter itself, both addresses and your email. What we collect, who handles it and how to ask for it to be deleted is set out in the Privacy Policy.

Send it certified without the post office trip.

Start your letter

We never send untracked mail. Every letter is tracked, and we email you at every step.

Sent by USPS Certified MailTracked end to end